Privacy Policy

Effective Date: June 8, 2026

1. Introduction

Fetchpoint AI, LLC ("Fetchpoint," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our website, platform, and AI-powered communication services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Contact information — name, email address, phone number, and business information provided when you register or contact us.
• Communication data — content of voice calls, SMS messages, and chat interactions processed through our platform on behalf of our business customers.
• Usage data — log files, IP addresses, browser type, pages visited, and other diagnostic data collected automatically when you use our Services.
• Payment information — billing details processed securely through our third-party payment processor. We do not store full payment card numbers.

3. How We Use Your Information

• Provide, operate, and improve our Services
• Route and process voice and SMS communications on behalf of our business customers
• Respond to inquiries and provide customer support
• Send transactional communications related to your account or use of our Services
• Comply with legal obligations and enforce our agreements
• Detect and prevent fraud, abuse, or security incidents

4. SMS and Voice Communications

Fetchpoint AI provides AI-powered voice and SMS communication services to businesses ("Customers"). When you interact with a business that uses Fetchpoint AI:

• Inbound-initiated SMS: If you initiate a text message to a phone number powered by Fetchpoint AI, we may process and respond to that message on behalf of the business. By texting that number, you consent to receiving automated replies to the messages you initiate.
• Outbound SMS: We will only send you SMS messages via channels other than direct reply (e.g., a follow-up message following a voice interaction) if you have consented to receive them. If you call a business that uses Fetchpoint AI to schedule service, the business will describe the types of messages you can expect — such as delivery or appointment confirmations, scheduling updates, and a secure link to save your payment method — along with the disclosures below, and will only send a text after you agree. If you text that business first to schedule service, our reply within that same conversation is based on the consent you gave by initiating the text. Message frequency varies based on your order activity (typically 2–3 messages per order). Message and data rates may apply.
• Opting out: You may opt out of SMS communications at any time by replying STOP to any message. You may request help by replying HELP.
• No sharing of mobile information: No mobile information collected as part of the SMS consent process (including phone numbers and opt-in status) will be shared with third parties or affiliates for marketing or promotional purposes. Mobile information may be shared with subprocessors (such as Twilio) solely as needed to deliver the Services described in this Policy.
• Call recording: Voice calls processed through our platform may be recorded or transcribed for quality assurance and service improvement, subject to applicable law and the disclosures made by the Customer operating the service.

5. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

• With our Customers: Communication data is shared with the business on whose behalf we are providing Services.
• With service providers: We use third-party vendors (including Twilio for communications, AWS for infrastructure, and Stripe for payments) who process data on our behalf under confidentiality obligations.
• For legal compliance: We may disclose information where required by law, subpoena, or other legal process, or to protect the rights and safety of Fetchpoint AI, our Customers, and others.

6. Data Retention

We retain personal information for as long as necessary to provide our Services, fulfill the purposes described in this policy, and comply with legal obligations. Communication logs and session data may be retained for up to 24 months unless a shorter period is required by law or requested by the Customer.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of certain uses of your information
• Lodge a complaint with your applicable data protection authority

To exercise any of these rights, please contact us at privacy@fetchpointai.com.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: