Privacy Policy

Effective Date: October 2, 2026

1. Introduction

Fetchpoint AI, LLC ("Fetchpoint," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our website, platform, and AI-powered communication services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Contact information — name, email address, phone number, and business information provided when you register or contact us.
• Communication data — content of voice calls, SMS messages, and chat interactions processed for a Customer business or sent by Fetchpoint AI, LLC on its own numbers.
• Usage data — log files, IP addresses, browser type, pages visited, and other diagnostic data collected automatically when you use our Services.
• Payment information — billing details processed securely through our third-party payment processor. We do not store full payment card numbers.

3. How We Use Your Information

• Provide, operate, and improve our Services
• Route and process voice and SMS communications for our business customers, and send SMS from Fetchpoint AI, LLC numbers
• Respond to inquiries and provide customer support
• Send transactional communications related to your account or use of our Services
• Comply with legal obligations and enforce our agreements
• Detect and prevent fraud, abuse, or security incidents

4. SMS and Voice Communications

Text messages are sent in one of two programs. The consent rules are the same in both. No enrollment keyword is used or required.

Fetchpoint AI, LLC numbers. On phone numbers registered to Fetchpoint AI, LLC, including demonstration, support, and front-of-house numbers, Fetchpoint AI, LLC is the sender. You opt in by sending an ordinary text to that number, or by calling that number and agreeing after a spoken disclosure of message types, frequency, rates, and STOP. That consent is for conversational service messages from Fetchpoint AI, LLC, such as scheduling, order updates, payment or card-setup links, and delivery notices. Entering a phone number on an order or contact record is not consent.

Customer business numbers. When you text or call a business that uses Fetchpoint, that business is the sender. Fetchpoint processes the messages for that business. You opt in by texting that business's number, or by calling and agreeing after the same kind of spoken disclosure. Entering a phone number on an order or contact record is not consent. Communication data for that conversation is shared with that business so it can provide the service. It is not shared with other businesses.

• Re-enrollment: A previously opted-out person may text START to the same number to restore messaging. START is only for re-enrollment after STOP. It is not how a new person opts in.
• Opting out and help: Reply STOP to opt out. Reply HELP for help.
• Frequency and rates: Message frequency varies with order activity, typically 2–3 messages per order. Message and data rates may apply. Consent is not a condition of purchase.
• No sharing of mobile information: Mobile phone numbers and messaging consent are not shared, sold, or provided to third parties or affiliates for marketing or promotional purposes. Mobile information may be shared with service providers (such as Twilio) solely as needed to deliver the messages described in this Policy.
• Call recording: Voice calls processed through our platform may be recorded or transcribed for quality assurance and service improvement, subject to applicable law and the disclosures made on the call.

5. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

• With a Customer business: When that business is the sender, communication data is shared with that business so it can provide the service. When Fetchpoint AI, LLC is the sender, messages are not shared with another business. Mobile phone numbers and messaging consent are not shared, sold, or provided to third parties or affiliates for marketing or promotional purposes.
• With service providers: We use third-party vendors (including Twilio for communications, AWS for infrastructure, and Stripe for payments) who process data on our behalf under confidentiality obligations.
• For legal compliance: We may disclose information where required by law, subpoena, or other legal process, or to protect the rights and safety of Fetchpoint AI, our Customers, and others.

6. Data Retention

We retain personal information for as long as necessary to provide our Services, fulfill the purposes described in this policy, and comply with legal obligations. Communication logs and session data may be retained for up to 24 months unless a shorter period is required by law or requested by the Customer.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of certain uses of your information
• Lodge a complaint with your applicable data protection authority

To exercise any of these rights, please contact us at privacy@fetchpointai.com.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: