Terms & Conditions
Effective Date: June 8, 2026
1. Agreement to Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Fetchpoint AI, LLC ("Fetchpoint," "we," "our," or "us") governing your access to and use of our website, platform, and AI-powered communication services (collectively, the "Services"). By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our Services.
2. Description of Services
Fetchpoint AI provides AI-powered voice routing, SMS communication, and workflow automation services to businesses ("Customers"). Our platform enables Customers to deploy AI agents that interact with their end users via phone calls, SMS messages, and web chat. Fetchpoint AI acts as a technology provider and is not a party to the underlying business transactions between Customers and their end users.
3. Acceptable Use
You agree not to use our Services to:
- Violate any applicable federal, state, local, or international law or regulation
- Send unsolicited commercial messages (spam) or any communications that violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or other applicable laws
- Impersonate any person, business, or entity, or misrepresent your identity
- Transmit any content that is unlawful, harmful, threatening, abusive, or otherwise objectionable
- Interfere with or disrupt the integrity or performance of the Services
- Attempt to gain unauthorized access to any part of the Services or related systems
- Use the Services to collect or harvest personal information without appropriate consent
4. SMS Messaging Terms
By using our SMS features or interacting with a phone number powered by Fetchpoint AI, you acknowledge and agree to the following:
- Consent to reply messages: If you initiate an SMS conversation with a number powered by Fetchpoint AI, you consent to receiving automated replies in response to your messages.
- Opt-in for outbound SMS: Fetchpoint AI and its Customers will only send you outbound SMS messages (beyond direct replies) if you have consented to receive them. If you call the business to schedule service, you will be told what types of messages to expect and given the required disclosures before any text is sent, and a text is sent only after you agree. If you text the business first, our reply within that same conversation is based on the consent you gave by initiating the text.
- Message frequency: Message frequency varies based on your order activity (typically 2–3 messages per order). Message and data rates may apply.
- Opt-out: Reply STOP at any time to unsubscribe from SMS messages. Reply HELP for assistance. You may also contact us at support@fetchpointai.com.
- No liability for carrier delays: Fetchpoint AI is not responsible for delays or failures in SMS delivery caused by wireless carriers or network conditions beyond our control.
5. Disclaimer of Warranties
The services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation.
Fetchpoint AI does not warrant that: (a) the Services will meet your specific requirements; (b) the Services will be uninterrupted, timely, secure, or error-free; (c) AI-generated responses will be accurate, complete, or appropriate for any particular purpose; or (d) any errors in the Services will be corrected.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Fetchpoint AI, its officers, directors, employees, agents, and licensors shall not be liable for any:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, goodwill, or business opportunities
- Damages arising from AI-generated content, automated responses, or decisions made in reliance on AI outputs
- Damages arising from unauthorized access to or alteration of your communications or data
- Damages resulting from the actions or omissions of third-party service providers, including telecommunications carriers
In no event shall Fetchpoint AI's total liability to you for all claims arising out of or related to these terms or the services exceed the greater of (a) the amounts paid by you to Fetchpoint AI in the three (3) months preceding the claim or (b) one hundred dollars ($100).
7. Indemnification
You agree to indemnify, defend, and hold harmless Fetchpoint AI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your violation of any third-party rights, including without limitation any intellectual property or privacy rights.
8. Intellectual Property
All content, software, and technology comprising the Services — including but not limited to AI models, platform interfaces, and branding — are the property of Fetchpoint AI or its licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use Fetchpoint AI's trademarks, logos, or other proprietary information without our prior written consent.
9. Privacy
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in the Privacy Policy.
10. Termination
We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, for any violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination will survive, including warranty disclaimers, limitations of liability, and indemnification obligations.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the state and federal courts located in North Carolina, and you hereby consent to personal jurisdiction in such courts.
12. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a new effective date. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.
13. Contact Us
If you have questions about these Terms, please contact us at: